Return & Refund Policy

Our Commitment

At Santa Paws Siberians, our primary concern is the welfare of our kittens and the satisfaction of our adopting families. We work hard to ensure that every kitten goes to a loving, suitable home. This policy outlines our procedures regarding deposits, refunds, and returns.

Deposits

Reservation Deposit

A non-refundable deposit is required to reserve a kitten. This deposit secures your chosen kitten and removes them from availability to other prospective families.

• Deposits are applied toward the total adoption fee
• Deposits are non-refundable unless we are unable to provide the reserved kitten
• Deposits may be transferred to another available kitten at our discretion

Deposit Transfers

If circumstances change and you cannot proceed with your reserved kitten, please contact us as soon as possible. We may, at our sole discretion, allow you to transfer your deposit to a future litter or another available kitten. Transfer requests must be made at least two weeks before the scheduled pickup date.

Refund Conditions

Full Refund

A full refund (including deposit) will be provided if:

• We are unable to provide the reserved kitten due to health issues on our end
• The kitten does not pass its pre-departure veterinary examination
• We determine that the adoption is not in the best interest of the kitten

Partial Refund

A partial refund (excluding deposit) may be provided if:

• The kitten is returned within 72 hours due to a documented pre-existing health condition
• Extenuating circumstances approved by Santa Paws Siberians

No Refund

Refunds will not be provided for:

• Change of mind after adoption
• Allergic reactions (we recommend visiting before adoption)
• Behavioral issues that can be addressed with training
• Failure to provide proper care resulting in health issues
• Conditions developed after the 72-hour initial examination period

Health-Related Returns

If your kitten is diagnosed with a serious pre-existing health condition within 72 hours of adoption, please contact us immediately. You must provide documentation from a licensed veterinarian. We will work with you to find an appropriate resolution, which may include:

• Veterinary care assistance
• Replacement kitten (subject to availability)
• Partial or full refund at our discretion

Kitten Returns

While we never want to see a kitten returned, we understand that circumstances can change. If you find yourself unable to care for your Santa Paws Siberian:

• Please contact us first before rehoming
• We will assist in finding a suitable new home if needed
• We may accept the kitten back into our care if no other option exists
• Returns for reasons other than health do not qualify for refunds

Shipping Fees

Shipping fees are non-refundable once travel arrangements have been made. If you need to change your pickup date, additional fees may apply.

Questions

If you have questions about our return and refund policy, please contact us before placing a deposit. We are happy to explain our policies in detail.

Email: santapawssiberian@gmail.com